Last Updated: May 2026
1. Who We Are
Sipho Couriers Ltd (“Sipho Couriers”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, and protect your personal data when:
- You visit our website
- Request a quote
- Book a courier service
- Contact us by phone, email, or online forms
- Receive deliveries through our network
- Interact with us as a customer, supplier, or business partner
Sipho Couriers Ltd processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
2. Contact Details
Sipho Couriers Ltd
Website: www.siphocouriers.co.uk
Email: info@siphocouriers.co.uk
Phone: 0333 772 3095
If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details above.
3. Information We Collect
Depending on how you interact with us, we may collect the following information:
Personal Information
- Full name
- Business name
- Collection and delivery addresses
- Email address
- Telephone number
- Mobile number
Delivery Information
- Sender information
- Recipient information
- Delivery instructions
- Proof of delivery signatures
- Delivery photographs (where applicable)
Technical Information
- IP address
- Browser type
- Device information
- Website usage statistics
- Cookie data
Communication Information
- Enquiry forms
- Quote requests
- Customer support communications
- Email correspondence
4. How We Use Your Information
We use your information to:
Provide Courier Services
- Collect and deliver parcels
- Arrange transportation services
- Provide tracking and delivery updates
- Confirm successful deliveries
Customer Service
- Respond to enquiries
- Provide quotations
- Resolve delivery issues
- Process complaints
Business Operations
- Manage customer accounts
- Process payments and invoices
- Improve service quality
- Monitor operational performance
Website Management
- Analyse website traffic
- Improve website performance
- Enhance user experience
- Prevent fraud and misuse
5. Legal Basis for Processing
We process personal data under one or more of the following lawful bases:
Contractual Necessity
Where processing is necessary to fulfil a courier booking or service request.
Legitimate Interests
To operate and improve our business, prevent fraud, and maintain security.
Legal Obligations
To comply with applicable laws, tax requirements, court orders, or regulatory obligations.
Consent
Where you have provided consent, such as receiving marketing communications.
You may withdraw consent at any time.
6. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share information with:
Delivery Partners and Drivers
Where necessary to complete collections and deliveries.
Payment Providers
To process payments securely.
Technology Providers
Including:
- Website hosting providers
- Email service providers
- CRM systems
- Tracking and logistics software
Legal Authorities
Where required by law or for the prevention and detection of crime.
All third-party providers are required to protect your data and use it only for authorised purposes.
7. Marketing Communications
We may send marketing information about our services where:
- You have requested information from us.
- You have consented to receive marketing communications.
- We have a legitimate business relationship with you.
You may unsubscribe at any time by clicking the unsubscribe link in emails or contacting us directly.
8. Data Retention
We retain personal information only for as long as necessary.
Typically:
Customer Records
Up to 6 years to comply with tax, accounting, and legal requirements.
Delivery Records
Up to 2 years where operationally required.
Website Enquiries
Typically 12–24 months.
Marketing Data
Until consent is withdrawn or the information becomes inactive.
After retention periods expire, information is securely deleted or anonymised.
9. Website Cookies
Sipho Couriers uses cookies to:
- Improve website functionality
- Analyse website traffic
- Enhance user experience
- Improve website security
For further details, please refer to our Cookies Policy.
10. Data Security
We take appropriate technical and organisational measures to protect your information, including:
- Secure servers
- SSL website encryption
- Password-protected systems
- Access controls
- Firewall and security monitoring
- Regular software updates
While we strive to protect your information, no online transmission can be guaranteed as completely secure.
11. Your Rights
Under UK GDPR, you have the right to:
Access
Request a copy of the personal information we hold about you.
Rectification
Request correction of inaccurate or incomplete information.
Erasure
Request deletion of your personal information where legally applicable.
Restriction
Request limited processing of your information.
Data Portability
Receive your information in a structured format.
Object
Object to processing based on legitimate interests.
Withdraw Consent
Withdraw consent for marketing or other consent-based processing.
To exercise your rights, please contact us using the details above.
12. Third-Party Websites
Our website may contain links to external websites.
Sipho Couriers is not responsible for the privacy practices or content of external websites. We encourage users to review their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect legal, operational, or technological changes.
The latest version will always be available on our website.
14. Complaints
If you are unhappy with how we process your personal data, please contact us first so we can attempt to resolve the issue.
You also have the right to lodge a complaint with:
Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
Telephone: 0303 123 1113
Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF